Privacy Policy

HOGAR DE AYUDA EL REFUGIO INC is a registered non-profit organization in Puerto Rico (USA), operating under Registration No. 660477909, with its registered office at Avenida F.D. Roosevelt San Juan, 00920, Puerto Rico. We are the data controller responsible for the personal information described in this policy. You may contact us at any time at info@hogarelrefugio.art or 939-355-0157.

Information you give us. When you submit our contact form or volunteer form, we collect the name, email address, telephone number, area of interest, subject, and message content you provide. When you write to us by email or call us, we retain the correspondence necessary to answer you.

Donation information. Donations are processed by PayPal on PayPal's own systems. We do not collect, see, or store card numbers, bank details, or PayPal credentials. We receive from PayPal only the confirmation details needed to acknowledge and account for your gift, such as your name, email address, gift amount, and transaction date.

Programme records. Where you request services from us, we collect the information necessary to provide safe care and to meet our reporting obligations. Those records are held separately from website data, on a restricted-access basis, and are never used for fundraising or marketing.

Technical information. Our hosting infrastructure records standard server logs, including IP address, browser type, pages requested, and timestamps, for security and reliability purposes.

We use personal information to respond to enquiries; to coordinate volunteering, including screening and safeguarding checks for roles involving young people or shelter residents; to acknowledge, receipt, and account for donations; to deliver and report on our programmes; to comply with legal, tax, and grant-reporting obligations applicable to non-profit entities in Puerto Rico; and to protect the security of our site and the safety of the people we serve.

We do not use automated decision-making or profiling, and we do not send marketing communications to people who have not asked to hear from us.

Our website uses only the cookies and local storage strictly necessary to serve pages, maintain security, and remember basic display preferences. We do not use advertising cookies, cross-site trackers, or third-party profiling scripts on our own pages.

Where we embed a Google Maps frame on our contact page, Google may set cookies under its own policies when that frame loads. If you follow our donation link, PayPal will set cookies on its own domain. You can block or delete cookies through your browser settings; the necessary cookies we use do not carry advertising identifiers.

Our published address, info@hogarelrefugio.art, exists to receive genuine enquiries from supporters, partners, and the community. We do not sell, rent, publish, or trade the email addresses of people who write to us, and we do not add correspondents to mailing lists without an explicit request.

We apply spam filtering, transport encryption, access controls, and multi-factor authentication to the mailboxes on our official domain. We will never ask you by email for card numbers, passwords, or account credentials; if you receive such a request claiming to come from us, please report it to info@hogarelrefugio.art or call 939-355-0157.

We share personal information only where necessary: with service providers who host our website, deliver our email, or process donations, each bound to protect the data and to use it solely for the service provided; with professional advisers and auditors under confidentiality; with funders, in the aggregated, non-identifying form required for grant reporting, unless you have specifically consented to be identified; and where required by applicable law or to protect someone from serious harm.

We never sell personal information, and we do not share it for advertising purposes.

Access to personal information is limited to staff and authorized volunteers who need it for their role. We use encrypted transport, access controls, device protection, and regular review of permissions. Paper records containing sensitive information are held in locked storage at our registered office.

We keep enquiry correspondence for up to 24 months, volunteer records for the duration of service plus three years, and donation and financial records for the period required by applicable tax and non-profit accounting rules. Programme records are retained according to the safeguarding and reporting requirements that apply to the service provided.

You may ask us to confirm what personal information we hold about you, to correct inaccurate information, to delete information we no longer need, to restrict certain uses, or to receive a copy of the information you provided to us. You may also object to any use of your information for fundraising and ask to be excluded from future contact.

Write to info@hogarelrefugio.art or call 939-355-0157 and we will respond within 30 days. We may need to verify your identity before acting on a request, and we may need to retain certain records where law or safeguarding duties require it.

Our website is not directed to children, and we do not knowingly collect personal information from children through this site. Where minors participate in our youth programmes, we collect information from a parent or legal guardian and handle it under our safeguarding policy rather than through this website.

We update this policy when our practices or legal obligations change, and we revise the date shown above when we do. Material changes will be noted on this page. Continued use of hogarelrefugio.art after an update constitutes acceptance of the revised policy.

Related pages: Terms of Service and Non-Profit Verification & Compliance Disclosure.

HOGAR DE AYUDA EL REFUGIO INC
Avenida F.D. Roosevelt San Juan, 00920, Puerto Rico
Registration No. 660477909
Phone: 939-355-0157 · Email: info@hogarelrefugio.art